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F.A.Qs

​HOW LONG IS THE CUSTOM DESIGN PROCESS?​

Our turnaround time is around 2 weeks and up depending on the complexity of the project. We will always do our best to work with your deadline and to accommodate your timeline. 

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HOW DO I PLACE AN ORDER?

You can place the order through

  • online store

  • In our shop

  • contact us 

 

DO YOU WORK WITH HEIRLOOMS ?​​

Yes, we specialize on re-designs or heirloom projects

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WHAT PAYMENT OPTIONS ARE AVAILABLE?​

  • Debit machine

  • E-Transfer  

  • Pay pal

  • Cash

  • Certified check

  • Visa & Mastercard

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Financing and layaway is available. 

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​WHAT IS THE PRICE RANGE FOR A CUSTOM ENGAGEMENT RING ?​

Our custom engagement ring and other custom jewelry can start from $1500,00 - $100,000 and up.

This all depends on what kind of project you're looking to create. 

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WHAT MATERIALS DO WE USE?

We work with precious metals and stones.

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WHAT ARE THE DETAILS OF OUR IN HOUSE PAYMENT PLAN?​

  • 3 month+ payment plan with 0% interest ( Max 6 Months ) *

  • 25% down on stock items 

  • 40% down on special orders and custom orders 

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WHAT ARE THE FINANCING OPTIONS AVAILABLE?​

  • 0% interest financing for 12 months

  • No down payment necessary

  • Need Canadian ID

  • 10 minutes to approve in house or online with Flexiti.com.

  • (Financing is based on Full Retail Pricing)

 

DO YOU PROVIDE INSURANCE REPLACEMENT ON JEWELRY?​​

Yes, we offer jewelry Insurance replacement.

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DO YOU DO ESTATE JEWELRY SORTING ?

Yes, Here are the following areas we can help with when using our jewelry sorting

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  • know what is of value and or real and or what is costume 

  • know what should would benefit from a written appraisal 

  • know what assess condition of items that might require repair. 

  • Repurpose items and if you want to create a custom piece. 

  • In house cleaning on certain items

 

fees are based on time after take in​

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WHAT ARE THE AVAILABLE SHIPPING OPTIONS?​

  • Fedex overnight on all jewellery insured

  • Shipping worldwide!​​

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DO YOU PROVIDE APPRAISALS? ​

  • Yes -  Appraisals - certified diamond grader ( G.I.A ) (Certified Gemologist)

  • Also- ( Testing lab diamonds in house )

  • We offer in house appraisals 

 

RETURNS & REFUNDS & WARRANTY​​​

  • All jewellery comes with a LIFETIME warranty on manufacturing defect only from date of purchase.

  • All jewellery and custom work our final sales

NEED HELP?

If you have more questions or need help, please feel free to give us a call or send us a message by visiting the contact page.

​

☎: 780 616 6888

✆: 780 885 8777

FINANCING AVAILABLE

0% Interest Financing for 12 Months

In-House Approval in 10 Minutes

No Down Payment Necessary

Layaway is 3 months plus.

WE ARE A INSURED JEWELRY COMPANY

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ROYALT JEWELERS

10220 156ST SUITE 209

EDMONTON, ALBERTA,

CANADA, T5P2R1

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☎: 780 616 6888

✆: 780 885 8777

​

✉: rtj@royaltjewelers.com

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Hours Of Operation
Monday - Friday  - 10:30am-5:00pm
Saturday - 10:30am-2pm
Sunday - Closed
Holidays - Closed

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© 2024 Royal T Jewelers. All rights reserved 

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