F.A.Qs

​HOW LONG IS THE CUSTOM DESIGN PROCESS?​

Our turnaround time is around 2 weeks and up depending on the complexity of the project. We will always do our best to work with your deadline and to accommodate your timeline. 

​

HOW DO I PLACE AN ORDER?

You can place the order through

• online store

• In our shop

• contact us 

 

DO YOU WORK WITH HEIRLOOMS ?​​

Yes, we specialize on re-designs or heirloom projects

​

WHAT PAYMENT OPTIONS ARE AVAILABLE?​

• Debit machine

• E-Transfer  

• Pay pal

• Cash

• Certified check

• Visa & Mastercard

​

Financing and layaway is available. 

​

​WHAT IS THE PRICE RANGE FOR A CUSTOM ENGAGEMENT RING ?​

Our custom engagement ring and other custom jewelry can start from $1500,00 - $100,000 and up.

This all depends on what kind of project you're looking to create. 

​

WHAT MATERIALS DO WE USE?

We work with precious metals and stones.

​

WHAT ARE THE DETAILS OF OUR IN HOUSE PAYMENT PLAN?​

• 3 month+ payment plan with 0% interest ( Max 6 Months ) *

• 25% down on stock items 

• 40% down on special orders and custom orders 

​

​​​

WHAT ARE THE FINANCING OPTIONS AVAILABLE?​

• 0% interest financing for 12 months

• No down payment necessary

• Need Canadian ID

• 10 minutes to approve in house or online with Flexiti.com.

• (Financing is based on Full Retail Pricing)

 

DO YOU PROVIDE INSURANCE REPLACEMENT ON JEWELRY?​​

Yes, we offer jewelry Insurance replacement.

​

DO YOU DO ESTATE JEWELRY SORTING ?

Yes, Here are the following areas we can help with when using our jewelry sorting

​

• know what is of value and or real and or what is costume 

• know what should would benefit from a written appraisal 

• know what assess condition of items that might require repair. 

• Repurpose items and if you want to create a custom piece. 

• In house cleaning on certain items

 

fees are based on time after take in​

​​​

​

WHAT ARE THE AVAILABLE SHIPPING OPTIONS?​

• Fedex overnight on all jewellery insured

• Shipping worldwide!​​

​

DO YOU PROVIDE APPRAISALS? ​

• Yes -  Appraisals - certified diamond grader ( G.I.A ) (Certified Gemologist)

• Also- ( Testing lab diamonds in house )

• We offer in house appraisals 

 

RETURNS & REFUNDS & WARRANTY​​​

• All jewellery comes with a LIFETIME warranty on manufacturing defect only from date of purchase.

• All jewellery and custom work our final sales